Some users are seeing the error message ‘Request Entity Too Large’ when trying to access BMJ Best Practice via OpenAthens. BMJ Customer Services have recommended clearing the cache or opening a private browsing window as follows:
Open a private browsing window:
Internet Explorer
- Open the Tools menu
- Select Safety
- Select InPrivate Browsing
Firefox
- Open the main menu
- Select New Private Window
Clear the cache:
Internet Explorer
- Press CTRL + Shift + Delete
- Clear the temporary Internet files and website files
- Clear the Cookies and website data
Firefox
- Press F12 on your keyboard
- Select the ‘Storage’ tab
- For each storage in the left-hand pane, clear/delete
We would also recommend that you create a personal account for BMJ Best Practice as this gives an alternative option for logging in:
- Login to BMJ Best Practice via OpenAthens
- In the box headed ‘Accessing via your institution’ click on Register
Contact us for further guidance.
