Video consultations

This is a secure NHS video call service for patients with pre-arranged appointment times only.

If you would like to request a video consultation then please contact your service.

How to access your video consultation

We use a system called Attend Anywhere which can be accessed on a PC, Mac or an iOS/Android device via Google Chrome or Apple Safari browsers. The video call is free (except your internet usage charge).

Please note that it will not work on Internet Explorer. You can download Google Chrome or Safari for free.

  1. A few minutes before your appointment time, select the waiting area for your service as per the instructions in your letter.
  2. You will be taken through a series of steps to ensure that your equipment is set up correctly.
  3. Once the steps have been completed, enter your name and telephone number and accept the terms and conditions (this information is not stored beyond the length of the video call).
  4. Select ‘Start Call’ to enter the waiting room. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
  5. When the consultation starts, your image will shrink and you will see your clinician.

Having a problem with the service? Check out our troubleshooting tips.