About your outpatient appointment

We are significantly reducing face to face consultations where possible. Clinicians are reviewing current outpatient appointments booked, patients currently on the wait-list for appointments and new referrals coming in. Your clinician will decide if your appointment is suitable for a telephone consultation or needs to be cancelled/rescheduled. The Outpatient Booking Teams will be in touch with you to advise.

NB: Patients should attend to their outpatient appointment alone unless essential, if you do need help, bring only one person with you; a single parent for a child, or a Carer.

For cancellations:

You will be added to a waiting list and given another appointment when one is available. This may be a telephone appointment. We will contact you to organise this.

For reschedules:

You will be contacted and re-booked within the timeframe indicated. This may be a telephone appointment. We will contact you to organise this.

For virtual clinics:

This appointment will take place as a phone/ or video consultation. DO NOT ATTEND hospital. This telephone appointment will take place either at your existing appointment time or within the timeframe indicated. We will contact you to organise this.

For face to face appointments:

You may be offered a face to face appointment if your clinician needs to see you in person. When you’re invited to come to hospital, it’s important that you attend. Your safety is always our top priority and the measures we have in place are designed to ensure our patients are as safe as possible. 

When you arrive for your appointment

Here are some simple steps to stay safe:

  • Attend alone. If you need support, only bring one person with you.
  • Don’t arrive more than 5 mins before your appointment. We are limiting the number of people in the department for your safety and may ask you to wait outside if the department becomes too busy.
  • Please wear a face covering at all times. Masks will be available if you need one.
  • Use hand sanitisers before and after your appointment.
  • Keep a safe distance from staff and other patients – social distancing measures are in place in all hospital areas, please follow the guidance displayed.

If you have symptoms of COVID-19 or think you have been exposed to someone with a suspected infection, please do not attend your appointment and follow the procedures advised by the Department of Health and your local health authority. The latest guidance can be found at www.gov.uk/coronavirus

Please note: If the date or time is not convenient, you wish to be discharged/rescheduled or have another query, please contact the Appointment line number 0300 303 8360 or email uhsussex.outpatients.bookingcentre@nhs.net . Appointments are in great demand and if you are not available then it is important that you contact us so that we can offer the appointment to another patient.

Please also see updates on www.uhsussex.nhs.uk/coronavirus/

We provide outpatient services across a large number of sites, including patients’ homes and satellite clinics. Your appointment letter will provide location details.

Our main outpatients department at the Royal Sussex County Hospital is located on Eastern Road, opposite the Barry Building.

Queries about your appointment

You should contact us using the contact details provided on your appointment letter.

Generally, this will involve contacting our outpatient booking centre on:

Some services might ask you to contact them directly instead, for example imaging, sexual health, HIV and the Park Centre.

To reschedule or cancel a maternity appointment please email:bsuh.maternityadminprh@nhs.net (for appointments at the Princess Royal Hospital) or bsuh.maternityadminrsch@nhs.net (for appointments at the County site)

Change or cancel your appointment

You can either contact our outpatient booking centre on the details above or you can complete our online form.

Please note, if you choose to cancel you may not be offered a new date.

If you miss your appointment

If you do not attend your appointment (DNA) without cancelling beforehand, you may not be offered a new appointment date and may be discharged back to your GP’s care.

If you are unable to attend an arranged appointment, please let us know as soon as possible so that your appointment can be given to another patient.

Getting to your appointment

For more information about getting to our hospitals, please visit the hospitals section of our website.

You can also find out if you’re eligible for help with transport.