About your outpatient appointment

BSUH is following Public Health England guidance and encouraging patients to stay at home. The Trust has taken the decision to significantly reduce face to face consultations where possible. Clinicians are reviewing current outpatient appointments booked, patients currently on the wait-list for appointments and new referrals coming in. Your clinician will decide if your appointment is suitable for a telephone consultation or needs to be cancelled/rescheduled. The Outpatient Booking Teams will be in touch with you to advise.

Important outpatient information: We have made the difficult, but essential, decision to restrict attendances throughout our hospitals. Patients should attend to their outpatient appointment alone unless essential, if you do need help, bring only one person with you; a single parent for a child, or a Carer.

For cancellations:

You will be added to a waiting list and given another appointment when one is available. This may be a telephone appointment. We will contact you to organise this.

For reschedules:

You will be contacted and re-booked within the timeframe indicated. This may be a telephone appointment. We will contact you to organise this.

For Virtual clinics:

This appointment will take place as a phone/ or video consultation. DO NOT ATTEND hospital. This telephone appointment will take place either at your existing appointment time or within the timeframe indicated. We will contact you to organise this.

Please note: If the date or time is not convenient, you wish to be discharged/rescheduled or have another query, please contact the Appointment line number 0300 303 8360 or email bsuh.outpatients.bookingcentre@nhs.net . Appointments are in great demand and if you are not available then it is important that you contact us so that we can offer the appointment to another patient.

We provide outpatient services across a large number of sites, including patients’ homes and satellite clinics. Your appointment letter will provide location details.

Our main outpatients department at the Royal Sussex County Hospital is located on Eastern Road, opposite the Barry Building.

Queries about your appointment

You should contact us using the contact details provided on your appointment letter.

Generally, this will involve contacting our outpatient booking centre on:

Some services might ask you to contact them directly instead, for example imaging, sexual health, HIV and the Park Centre.

To reschedule or cancel a maternity appointment please email:bsuh.maternityadminprh@nhs.net (for appointments at the Princess Royal Hospital) or bsuh.maternityadminrsch@nhs.net (for appointments at the County site)

Change or cancel your appointment

You can either contact our outpatient booking centre on the details above or you can complete our online form.

Please note, if you choose to cancel you may not be offered a new date.

If you miss your appointment

If you do not attend your appointment (DNA) without cancelling beforehand, you may not be offered a new appointment date and may be discharged back to your GP’s care.

If you are unable to attend an arranged appointment, please let us know as soon as possible so that your appointment can be given to another patient.

Getting to your appointment

For more information about getting to our hospitals, please visit the hospitals section of our website.

You can also find out if you’re eligible for help with transport.