For our patients and visitors, we do everything we can to create the best possible experience and deliver fair access to all our services.
This includes providing interpretative and other services to meet the needs of disabled communities. We’re careful to show sensitivity towards ethnic, cultural and religious differences. We would encourage you to speak to your ward teams when you arrive so that they understand your needs.
Throughout our hospitals, you will also see staff wearing rainbow coloured NHS pins. These are a voluntary way for staff of any sexual orientation and gender identity to show that they are a ‘safe listening ear’ for LGBTQ+ patients, colleagues, volunteers and students.
We have a chapel and other spaces for quiet prayer/reflection at the Royal Sussex County and Princess Royal sites. Read more about the support available from our Chaplaincy team.
Shops and cafes
Royal Sussex County Hospital
- Waves Restaurant – adjacent to the Royal Alexandra Children’s Hospital, open weekdays 7.30am to 3pm
- Terrace Restaurant – top floor of the Audrey Emerton Building, open weekdays 8am to 4pm
- Subway – adjacent to the Royal Alexandra Children’s Hospital, open weekdays 7am to 8pm, Saturdays 8am to 7pm and Sunday 9am to 5pm
- Costa coffee – main reception in the Barry Building, open weekdays 8am to 4pm
- Newsagents – main reception in the Barry Building
Princess Royal Hospital
- Bluebells Restaurant – 2nd floor of the main building, open weekdays 7.30am to 4pm and weekends 8.30am to 4pm
- The League of Friends cafe – main entrance, open weekdays 8am to 5.30pm and weekends 2pm to 5pm
- WRVS shop (Women’s Royal Voluntary Services) – main entrance
Royal Alexandra Children’s Hospital
- WRVS cafe – main reception on Level 5
- Newsagents – left of the main entrance, open weekdays 8am to 7pm and weekends 8am to 2pm
Sussex Eye Hospital
- WRVS shop – ground floor A&E department
TV and phone
Each bedside TV has over 20 channels to choose from with radio (including hospital radio), and a personal phone which patients can use to make outgoing calls to friends and family.
Lots of the services are free and some require payment.
If you would like more information, please contact the Hospedia Customer Care Team on 0345 414 1234.
WiFi
We have free WiFi across our sites for patients and visitors.
To use the public wifi system at any of BSUH’s sites: select ‘NHS wi fi’ from the list of networks on a device, and follow the on screen instructions. Registration is similar to many other free wifi services.
Hospital radio
Coastway Hospital Radio broadcasts to hospital patients in Brighton.
Mid Downs Hospital Radio broadcasts from the Princess Royal Hospital in Haywards Heath.
Both stations are free to listen to through the Hospedia bedside consoles and online.
Post
Receiving post
Letters should be addressed to you as follows:
- Your full name
- Ward name or number
- Full hospital postal address
A member of the ward staff will bring your letters, cards, or parcels addressed to you.
Sending post
If you want to send any mail out of the hospital, you can do this using the hospital’s postal system.
There are post collections each day. Please make sure you use the correct postage.
Cash point
Royal Sussex County Hospital – there is a cash point to the left of the entrance of the Barry Building.
Princess Royal Hospital – there is a cash point in the entrance of the main building, just by the League of Friends cafe.
Laundry
We are unable to take care of your personal laundry. Please ask a friend or relative to bring you enough clean items of clothing.
If this is difficult, please talk to the Senior Ward Housekeeper.
