Patient advice and liaison service (PALS)

We recognise that coming to hospital can sometimes be difficult and we are here to help, should you need it.

If you have any issues or concerns about your care it is always best to speak initially to the person in charge of the ward or department. If you’re not happy with their response, please do get in touch with PALS.

How we can help

PALS can:

  • provide information about services both here at the Trust and other organisations
  • liaise with departments within the hospital on your behalf
  • listen to any concerns you may have and help to resolve them

Contact

Leaflets

how to make a complaint

View document

our duty of candour

View document

PALS Leaflet Arabic (Aug 17)

View document

PALS Leaflet Polish (Aug 17)

View document

PALS Leaflet Russian (Aug 17)

View document

Patient Advice and Liaison Service (PALS)

View document

planning your discharge from hospital

View document

supporting patients in hospital

View document

the learning disability liaison team

View document

your bereavement living through it

View document