The five pillars

The delivery of the Patient First programme is supported by five pillars, which support the strategic themes and will help us achieve our objectives:

Kaizen is a Japanese concept that, loosely translated, means “continuous improvement”.

It comes from two words: Kai, meaning “change”, and Zen, meaning “ideal state”.

This means to break down or change the current situation and then build it into the ideal state. Kaizen!

The principle is at the heart of the philosophy that has made Toyota and others, including Virginia Mason Medical Center, so successful and sustainable.

It’s about getting front-line staff to approach problem solving and root cause analysis from a different, ceaselessly inquisitive perspective.

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