Patient experience and involvement

As a hospital trust, we are committed to listening to the views of the patients who use our services and their carers and families and also local communities.

We actively seek the opinions of patients and other groups and use that information to make changes and improve services.

We collect this information in many ways, including carrying out surveys with patients, inviting patient representatives on committees and going out to meet local voluntary and community groups .We also look at feedback given to complaints, our Patient Advice and Liaison Service and other departments in the hospitals.

We capture and respond to this information because we understand that by working with people who use our services we can improve the experience of patients who will be using the service in the future. Additionally, we are also required to do so under section 242 of the NHS Act 2006. The Department of Health website has more information about this legislation. 

Useful reading

We have developed a Patient Experience Strategy that outlines the overall direction and methods that will be employed in order that we can capture and act on the feedback of patients.

An Action Plan has been created to give more specific detail about how this strategy will be achieved.

If you would like to be more involved then a great way to start would be to become a member of the Trust. You can find more information here and apply to become a member here.

We would like your feedback

The Patient Experience Team would also like to hear any feedback, suggestions or comments that you may wish to give us about your experience of any of the services that we provide. We can be contacted using the contact details listed below. If you have an issue that requires any ongoing action, then we would suggest that you contact our PALS or Complaints departments so that they can help you further. Further details can be found on this site 

The Patient Experience team supports staff to engage with patients, carers and their families and also organises and carries out some specific pieces of work to capture people’s views. They look at themes and trends in the experience of patients and ensure that actions are raised in response.

Contact

If you would like to know more then, please contact:

Pete Flavell (Patient Experience Manager) – peter.flavell@bsuh.nhs.uk or

Hayley Coppard (Patient Experience Assistant) – hayley.coppard@bsuh.nhs.uk

Latilla Building
Royal Sussex County Hospital
Eastern Road
Brighton
BN2 5BE

01273 696955 extn. 3800 or 3655.

Patient Experience Panel

This team also supports the Patient Experience Panel, that meets every two months to hear from staff who have worked with patients to improve services.

These meeting are open to members of the public. If you would like to come along, then please contact a member of the Patient Experience Team who will be able to advise you of the locations and dates of meetings. Please make us aware of any specific communication or access requirements that you may have so that we can ensure that your needs are catered for.

Meeting dates 2010:

The Patient and Public Design Panel

Is your opportunity to get involved in the design process of the Royal Sussex County Hospital redevelopment programme. To find out more on this site click here