We welcome your views on our services. If you have been impressed by the care that you or someone you know has received, please let us know. It is important that we know when we are getting things right.
Equally, we welcome comments on how we might improve our services. If you have a comment or suggestion, you can let the relevant ward or department manager know directly.
Alternatively write to:
Duncan Selbie - Chief Executive
Brighton and Sussex University Hospitals NHS Trust
Trust Headquarters
Eastern Road
Brighton
BN2 5BE
Below you can read about how to get in touch with PALS. They can listen confidentially to any problems or concerns you have.
Complaints
We will do all we can to make sure each patient’s stay in hospital is comfortable. If you have a concern about your own (or another patient’s) care, please ask to speak to the senior person on duty who will try to sort the situation out as quickly as possible. Please raise any concerns as they happen, rather than wait until you (or the patient) leave hospital.
If you want to make a formal complaint, you can contact the Complaints Department at:
Royal Sussex County Hospital: 01273 696955 (ask for the Complaints department)
If you prefer, you can send your complaint directly to the Chief Executive (address above) or email the Complaints Department on complaints@bsuh.nhs.uk
Click here to read more about how to make a complaint (PDF)
Positive feedback
If you would like to say thank you or provide us with some positive feedback please get in touch by completing a short online form - click here.
Your Patient Advice and Liaison Service (PALS)
PALS are a key part of public and patient involvement in the NHS. Available in all Trusts, PALS officers are a focal point for feedback from patients and offer confidential advice, support and information on health-related matters to patients, their families and their carers.
They will also listen confidentially to any problems or concerns you have about your care or treatment and try to resolve these quickly. If necessary, however, they will explain the formal NHS complaints procedure to you and put you in touch with the right people to take your complaint forward.
PALS is there to help patients, their families and carers resolve issues. Its officers will give you more information on how to get more involved in your own care or your local NHS generally.
Contact us
01444 441881 extension 5909 (for issues at our Haywards Heath site)
01273 696955 extension 4029 or 4588 (for issues at our Brighton site)
Or by email at pals@bsuh.nhs.uk for either site.
